Understanding The Management Process

C-Suite – CEOs and Directors must have a developed understanding of their role in setting the standards by which they expect their agents, employees, and managers will conduct business on their behalf. Primarily this will be actioned through Policies, Procedures, and Standards that protect the company from breaching the Law of the Land, and ensure its ethical presence meets society’s expectations. It can also be met by engaging third-party investigators, cyber and physical penetration testers, or mystery shoppers who will independently and without malice or favour subject the business to a conformity compliance test to reassure or highlight vulnerabilities to a wide range of internal or external threats.

Managers – Their primary role is to take directions from the C-Suite to implement and communicate those policies, procedures, standards, and projects, in an ethical yet productive and safe system of work. To do this they are required to communicate clearly and concisely the contents of those policies, procedures, standards, and projects whilst upholding the ethical expectations of their employers. Managers again must lead by example in the same manner as their peers. 

Supervisors – The Supervisor’s role is to take direction from their managers implementing and communicating the specific sections of the policies, procedures, and standards relating to the projects they are directly responsible for supervising again ensuring the companies ethical standards are being implemented. They will also be required to provide reports and other documentation for their line managers, such as productivity, grievances, disciplinaries, and any shortages, etc.

Employees – Are as important as all others within the organisation, as they are at the front of the business, providing services or constructing the products that are essential to the viability of the business. They take directions from their supervisors and physically engage in the work process, whilst conforming to the required policies, procedures, and standards for the particular part of the project. They have a mandatory requirement to comply with Health & Safety at Work and to report defects or issues liable to cause a breach of company policy, procedure, standards, or of HSE requirements. They may also be required to provide reports or documentation on their own productivity or observations.